Refund & Returns Policy
Last updated: October 2025
1. Overview
Thank you for purchasing from HitNix LLC (“we,” “our,” “us”). We take pride in the quality and safety of our products. If you are not satisfied with your purchase, we’re here to help.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Returns must be requested within 30 days from the date of delivery.
- Proof of purchase (invoice or order confirmation) is required.
3. Non-Returnable Items
The following items are non-returnable:
- Used or installed charging stations;
- Cables or accessories showing wear or physical damage;
- Products provided under free trial or promotional programs;
- Items not purchased directly from HitNix LLC or our authorized distributors.
4. Return Process
Please follow these steps:
- Contact our support team at info@hitnix.com with your order number and reason for return.
- We will review your request and provide a Return Authorization (RMA) if approved.
- Ship the product back to the address provided in the RMA confirmation. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
- Once received and inspected, we will notify you of the approval or rejection of your refund.
5. Refunds
If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that shipping fees are non-refundable. If the return is due to manufacturing defects, we will cover return shipping and issue a full refund or replacement.
6. Damaged or Defective Items
If your item arrives defective or damaged:
- Notify us within 7 days of receipt.
- Provide photos or videos of the damage for verification.
- We will arrange for replacement or repair at no additional cost.
7. Warranty Support
All HitNix products include a 3-year limited warranty covering manufacturing defects. Warranty claims are separate from refunds and follow the terms outlined in our Terms & Conditions.
8. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return it following the above procedure and place a new order.